Content Removal Request

For persons depicted in content • Last Updated: 3 October 2026

Your Right to Removal: Any person depicted in any video, image, or other content on Juice Game has the right to request removal of that content, regardless of who uploaded it or who owns the copyright. We take these requests seriously and process them promptly.

1.Who Can Submit a Removal Request

This process is available to:

Any individual who appears or is depicted in content on Juice Game
Legal representatives acting on behalf of a depicted person
Parents or legal guardians of depicted individuals
Law enforcement or authorized government agencies

Note: For copyright infringement claims, please see our DMCA Policy.

2.How to Submit a Removal Request

Submit your content removal request using the form on this page. You get a reference number as soon as it is sent.

Required Information

Your request must include:

Your full legal name and contact information (email address, phone number)
Identification of the content you want removed:
- Direct URL(s) to the content
- Screenshots showing the content
- Creator username or profile link
- Any other details that help us locate the content
Proof of identity showing you are the person depicted. Do not attach identity documents to the form. If we need them, we will e-mail you at the address you gave in the form, and every e-mail we send you about your request quotes the reference number the form gave you. We never ask for payment or passwords. If an e-mail asks for your documents but does not quote your reference number, do not reply to it: send us a new request through the form instead. We may ask for:
- Government-issued photo ID (passport, driver's license, national ID)
- A clear photo of yourself for comparison (if needed)
A statement (the declaration in the form) confirming:
- You are the person depicted in the content (or their authorized representative)
- You withdraw consent for this content to be displayed, OR consent was never given

Privacy: Your identity documents are used solely for verification purposes and are handled in accordance with our Privacy Policy. They are not shared with the content uploader.

If the form does not work for you, you can also reach us through the in-app Support chat (requires signing in) or by post to the address at the end of this page, marked "Content removal". If you write to us in the Support chat, we reply in the chat. If you write to us by post, we reply by letter. In both cases we never ask for your documents by e-mail.

3.Our Response Process

Acknowledgment (within 24 hours): We will confirm receipt of your request and provide a reference number
Verification (1-3 business days): We will verify your identity and confirm you are the person depicted in the content
Review: Our compliance team will review the content and your request
Action (within 48 hours of verification): If verified, the content will be removed from the platform
Notification: You will receive written confirmation when the content has been removed

Urgent Cases: If you believe you are in immediate danger or the content involves illegal activity, tick the urgent box in the form. We prioritize these cases and may expedite the process.

4.Appeal Process

If your removal request is denied, you have the right to appeal.

How to Appeal

Send your appeal using the form on this page.

Include:

Your original request reference number
Additional evidence or documentation supporting your claim
Explanation of why you believe the decision should be reconsidered

Appeal Review

Appeals are reviewed by senior compliance staff
You will receive a final decision within 5 business days
The appeal decision is final

5.Creator Notification

When content is removed following a verified request, we may notify the creator that their content was removed due to a depicted person's request. However:

Your identity and contact information are never shared with the creator
The creator is not provided with your removal request or supporting documents
Creators who repeatedly upload content without proper consent may face account suspension

6.False or Fraudulent Requests

Warning: Submitting fraudulent removal requests, impersonating depicted persons, or providing false information is strictly prohibited and may result in:

Rejection of your request
Permanent ban from submitting future requests
Legal action for fraud or perjury
Reporting to law enforcement if appropriate

7.Other Reporting Options

For other types of content concerns:

Copyright infringement: DMCA Policy (form on this page)
Underage content: report it immediately through the form (mark it urgent)
Illegal content: form on this page
General support: contact page

Request content removal

Your request goes straight to our team. You get a reference number right after sending it: quote it in any follow-up.

Full legal name

E-mail address

We will reply to this address.

Your relationship to the content

Where the content is

Links to the content, the creator's username or profile, and anything else that helps us find it.

Details (optional)

What in the content concerns you and why you want it removed.

This is urgent: I am in danger, a minor is involved or the content is illegal.I declare that the information in this request is true and that I am the person depicted, their authorised representative or the rights holder.

Do not send identity documents here. If we need to verify your identity, we will contact you by e-mail.

Contact Information

Content Removal & Appeals: form on this page
General Support: contact page

SpinBox s.r.o. • Dandova 2619/13, Horní Počernice, 193 00 Praha, Czech Republic

JuiceGame

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